Ground-handling company SATS has apologised over a video circulating online showing a service crew member throwing luggage onto a baggage belt at Singapore’s Changi Airport.

“The behaviour seen in the video does not reflect our service standards or the care with which we expect baggage to be handled,” SATS said in a statement on Tuesday.

“We are sorry that this occurred.”

In a social media video posted by user Eric Yoong, a SATS service crew member can be seen tossing baggage onto a conveyor...